Operations 201

This 5-part video series will help you take your KPI management to the next level. The series discusses how to define which KPIs to measure, how to connect your KPIs to your budget process and financial analysis, and how to engage and communicate with your staff about these measures.

Presenters: Eric Sacia, PT, and Michael Osler, PT, DPT - Rock Valley Physical Therapy

Module 1 - Setting the Stage: KPI's for Operational and Financial Excellence - How do you define success? When was the last time you analyzed your practice's data, and how many times have you taken intentional action based on those KPIs? This video will help you determine success for your company based on your mission and values, select appropriate KPIs to measure, and then implement a budget strategy connected to those measures.

Module 2 – Using KPIs: New Patient Data and ROI of New Patient Initiatives - This module will describe the importance of tracking new patient data and provide strategies to measure return on investment of new patient initiatives. The speakers will discuss setting budget goals and tracking new patients, tracking referral sources, methods for calculating ROI, and the role of the front office in managing referrals.

Module 3 – Using KPIs: Visit Analysis and Initiatives to Improve - This module will discuss the most common metrics to measure related to visit analysis, new patient trends, and clinical productivity.

Module 4 – Using KPIs: Using Procedures to Generate Revenue - In this module, the speakers discuss how to track procedures related to revenue, analyze differences between practices, understand your payor mix and reimbursement model, and educate your staff.

Module 5 – Bringing it all together – KPI Case Studies and Next Steps - This module will use case studies as a tool to help you implement KPIs in your practice.

**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section.

Recorded September 26, 2019